FAQ

What are XLF4REAL shipping options ?

Enjoy free worldwide shipping ! During checkout, you can select your preferred shipping option between normal or express shipping and we will provide an estimated delivery date for each item in your bag based on your chosen shipping method and delivery address.

We offer the following shipping options :

Normal Delivery

  • Free

Express Delivery

  • 7.99€
  • Free over 80€

How long will it take to get my order ?

It depends on where you order from :

  • France, Belgium, Switzerland, Luxembourg, Spain : 6-12 working days
  • Rest of Europe: 6-12 working days
  • UK: 6-12 working days
  • USA & Canada: 6-12 working days
  • Australia & Asia: 6-12 working days
  • Rest of the world: 6-12 working days

Personalized jerseys with custom printing or using XLF Custom will require an additional delivery time of 1 to 3 days.

Do you offer worldwide shipping ?

Yes, we ship all over the world ! And we offer free shipping everywhere (please check conditions). Check our Shipping Policy page for further info.

Where is my order ?

As soon as you make the purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. You will receive an email with the tracking of your order so that you can be aware of the status of your shipmentat any time on our Tracking Page. If there is any problem, contact us here and we will be happy to help you

How can I return my order ?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. To request a return, please send an email to xlf4real@gmail.com

How long is the return period ?

  • You can return your order within after 14 days you received your order.
  • We reserve the right to return your order to you if your order is sent back to us after the 15th day after receipt.

Do I have to pay for a return shipment ?

  • Yes, you must pay for the cost of your return.

We accept :

  • American Express
  • Apple Pay
  • MasterCard
  • PayPal
  • VISA

What currency do you accept ?

We accept all currencies. When an order is paid, your bank will convert it to your currency automatically to euro. The amount of  a product is always shown in euros.

How do I cancel my order ?

*This function is only possible if your order has not been proceed and fulfilled yet.

I paid my Order but didn't receive an Order Confirmation ?

  • If you have ordered something from us and it has been successfully debited from your bank or PayPal account, this order is also in our system. It may happen that you do not receive an order confirmation email, due to the high volume of orders.
  • For this reason, please use our contact form to get in touch with us with your full name and address so that we can send you the order confirmation email.
  • Also please check your spam order for an order confirmation email or see if your payment amount has been deducted by the payment service provider you have chosen.

If you still did not receive an order confirmation email, this could be due to the following reasons: 

  • You canceled your order or your payment was declined. (but even then you will receive an infomation by e-mail)
  • You have entered your email address incorrectly and therefore you will not receive an order confirmation.

    To change your email address, contact us with your full name, address and correct email, so we can change it for you.
  • You are on a fake site (always check the domain of the website or visit for example our social media accounts to get to the right website).

Can I modify my order after it has been fulfilled ?

Unfortunately, we can’t make changes to your order after it's been fulfilled.

Once an order is fulfilled, the delivery option, delivery address, payment method, and product sizes can't be changed. 

*If your order is not fulfilled yet, you can contact us and change the delivery option, delivery address, and product sizes or cancel your order.

If you have any issues with your order, feel free to ask your questions below !